General FAQ's


I can't Find my course ?

If you have purchased a course and it is not showing up in Enrolled Courses, try the following suggestions:

a. Upon login to the PCI, click on to ‘View all’ in Enrolled courses section to access the courses. 

        OR

b. After login to the PCI, click on ‘My Courses’ section on the dashboard on the left hand side panel.

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Failed Course Purchase

If you have encountered an error while attempting to purchase a course, then one of the following steps should resolve the problem, so you can enrol and start learning!

a. International Cards - Your bank or account may not be set up for international purchases (we are in the United States). Try a different card or try using PayPal; or, try using our mobile app.

b. In the UK or Canada? Enter your Post Code in the "Zip Code" field. If your payment failure states it is due to zip code, contact your bank to ensure they have the right one on file. If zip codes are not applicable in your country, please try entering all zeros (00000) into the zip code/postal code field.

c. Incorrect Information - Make sure that your card number, CVV/security code, and expiration date are entered correctly. Please note, copying and pasting card information will not work.

d. Cache Issues - If you are sure you are entering the right card number and it is still telling you it looks invalid, or the ‘pay’ button isn't showing up, there may be a caching issue. Please clear your cache and try again. 

 

Video Playback Issue

If the video course is not loading, try the following steps to resolve the video loading issues:

A. Refresh your browser.

B. Clear your browser's cookies and cache. Be sure to restart your browser before trying again.

C. Please check whether flash player is installed in the browser. 

D. You may check whether flash player is install or update by clicking here.

E. Click here to update and install flash player as per your Operating System.

 

Send a Message to the Instructor  

If you have already been enrolled in the Course.

You can message an instructor from the course dashboard: 

1. While studying, courses, you will find ‘comment’ tab on the Menu Bar,

2. Click on this ‘Comment’ tab,

3. Click on ‘Add a Comment’,

4. Compose a message and click on ‘Comment’ tab for submission. 

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What is Pricing of courses? 

Please visit our pricing page" to know more about pricing. 

 

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How to buy a course?

Following are key steps to buy the course: 

A. Login will take you to “My Dashboard” Page

B. Click on View/Buy Course

C. Select the type of package (Bronze, Silver or Gold)

D. Add the course to the cart

E. Select other courses (in case of multiple course purchase)

F. Go to view cart

G. Enter coupon code, if any

H. Proceed to billing

I. Proceed with payment

J. Purchase invoice will be sent to your email

Please Click here to view the video of Purchasing the course.

 

Can PCI customise courses based on Corporate Client needs?

A. Go to PCI website www.projectcontrolsinstitute.com

B. Click on ‘Contact’ tab

C. You can send us a message by updating the requisite details inter alia includes Name, Email, Phone, Subject, Descriptive message etc. and submit it by entering captcha.

D. PCI will contact you within 7 days from the date of submission. 

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end faq